Return window
You may return any laptop within 7 days of purchase if it develops a confirmed hardware fault that is not the result of physical damage or misuse.
Conditions for return
- Original receipt or order reference is required.
- The laptop must include all accessories supplied at purchase (charger, box, manuals).
- The device must be in the same cosmetic condition as when delivered.
- Software customisations made by you may be wiped before return.
Return process
- Contact us within 7 days to report the issue.
- Bring the laptop to our shop for inspection (or arrange courier at your cost).
- We confirm the fault within 48 hours and proceed with repair, replacement or refund.
Non-returnable items
Software licences, consumables and accessories that have been opened or used are non-returnable unless faulty.