When you qualify for a refund
- The laptop has a confirmed hardware fault within the 7-day return window and we are unable to repair or replace it.
- An order was paid for but is no longer available in stock.
- A delivery is cancelled before dispatch.
Refund timelines
- M-Pesa: within 24 hours of approval.
- Bank transfer: 2 – 5 working days.
- Card payments: 5 – 10 working days, depending on the issuer.
Partial refunds
If accessories are missing or the laptop is returned with significant additional wear, a partial refund may be applied to cover the difference.
Non-refundable charges
Courier and delivery fees are non-refundable unless the issue is caused by us.